In today’s digital landscape, chances are social media is a vital piece of your marketing mix. After all, people live on social platforms these days and projections show that worldwide social media users will surpass 3 billion by 2021.
But as brands and marketers fight for visibility in crowded, “algorithm-enhanced” news feeds, how many of you are actually reaching your strategic social media marketing objectives? Better yet, how many of you can say you have well-defined, relevant and measurable goals outlined within your social strategy?
As a marketer, you know there can be no strategy without goals. Goals are the foundation of your strategy, guiding every decision and tactic that comes next. But how do you define those goals?
The truth is there’s a lot to consider such as your industry, overall business objectives, budget and resources. With that said, whether you need to start from scratch or it’s time to give your goals a refresh, here are a few questions you should be asking yourself along the way:
#1 – How does social media map to my overall marketing objectives?
Your social media marketing efforts are an integral part of your entire marketing strategy. As such, the goals you set should absolutely support what you’re trying to achieve at a high level. It’s as simple as that.
Your #socialmedia goals should absolutely map to your overall #marketing objectives. Click To Tweet
#2 – Who is my social audience?
You know that the foundation of any marketing initiative is understanding your audience’s pain points, motivations, interests and needs. But those defining characteristics may manifest themselves a bit differently on social media. After all, social media is a personal outlet for many, so their motivations for engaging with a brand may be different than if they received an email from you or found you via search.
As a result, in order to define your social media objectives, you need to understand why your audience is on social media and what they care about most on those platforms.
#3 – How does my audience differ across social channels?
Every social media channel offers something a little unique, which means your audience may differ from channel to channel. As a result, your goals—as well as your strategy to reach those goals—should reflect that.
#4 – What does my audience expect from me?
Let’s face it. The goals you set are going to be rooted in some type of audience action. But to inspire that action, you need to think about what your audience’s expectations are and how you’ll meet them. Is it quick and empathetic customer service? Conversation? Entertainment? Helpful information and resources?
#5 – What do I really want from my social media efforts?
Brand awareness and audience engagement are typically the top goals of any social media marketing strategy. But challenge yourself to go deeper as you define your goals. For example, if community engagement is a top priority, what does that actually look like to you? Is it likes, shares, comments, reviews, website traffic or a combination of them all?
As your define your #socialmedia goals, challenge yourself to go deeper & deeper. Click To Tweet
#6 – Are my goals measurable?
At the end of the day, your goals have to be measurable. How else are you going to know if you’ve actually achieved what you set out to do?
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