Controversial branding is always going to be a big thing for your brand. Controversy will either make your brand famous or defame it in unforgiving ways.
But here’s the billion dollar question:
How can we create that shock wave without negating our brand’s positive image?
Controversial branding can be the overnight secret of brand success, but if not planned properly, it will have a boomerang effect of a brand destroyer.
Are you ready to take the risk of controversial branding?
Though the answer is not simple, we can break the answer down into three reasonable points for easy understanding:
- What is the level of the controversy?
- How is the brand related to the controversy?
- What are you prepared to do in case the campaign backfires?
Sometimes big brands use highly controversial images in their campaigns, and through social sharing, the campaign manages to popularize the brand above expectations. But sometimes, this controversy destroys the brand’s positive image.
According to a study performed by the Wharton School of Business – “Controversy increases the likelihood of discussion at low levels, but beyond a moderate level of controversy, it actually decreases the likelihood of discussion.”
You need to figure out how to create enough controversy to engage the audience in conversation, but not enough to push them away.
Step 1. Choose The Level Of Controversy
There are two main types of controversy:
- Debatable controversy
- Shocking/Taboo controversy
The first one is rational; people debate the “controversy” based on really obvious opinions. If you are using a debatable campaign idea for your brand, it is relatively safe. Most of your audience probably supports your thoughts, and this agreement between you and your audience strengthens your base even further.
Here’s an example of a relatively safe, “debatable” kind of controversy:
Pretty much everyone can agree that racism is bad. While this campaign is going to offend racists, the target demo (anyone not racist) will find this image funny.
Here’s a study by Abodo.com called “Tolerance In America” which researched 12 million tweets with obscene language in the US and ranked them state by state:
Here’s an instance of a controversial topic, but that topic is so unimportant that no one would really be offended by it.
In a “debatable” type of controversy, it’s hard to see a brand’s image being harmed.
But with the second type of controversy (“shocking/taboo”), you may not be sure whether your brand will create a positive or negative impact on the minds of a majority of your supporters.
Here is the world famous controversial campaign of “Kissing Nun” by United Colors of Benetton:
Fortunately for United Colors, this campaign made them world famous.
The idea was that their brand could “unite” strongly contrasting opposites with acceptance of multiculturalism, difference, and a sense of equality. It wanted to remove the message of the “sanctity of religion” and replace it with a message of “universal love”.
But these social taboos are very dangerous when creating brand campaigns. While they have the power to catapult a brand into the limelight, they can also drastically hurt a brand’s image.
Let’s look at some examples where the latter happened…
This Amsterdam-based menswear brand released its “Toy Boys” campaign:
Many saw this image as portraying a woman’s body being a perverted playground for men. The controversy became a burning issue and created a very negative reputation for the brand.
Here is another example from Match.com:
There are many ads which subtly suggest that women cannot be appealing to men without the help of cosmetics. But Match.com blatantly calling the natural skin type of women an “imperfection” went a little too far.
The point is this: It is always recommended to try and attain a “debatable” level of controversy. This will raise the eyebrows of your audience, but it probably won’t create any shocking impacts and trigger any negative impressions on your brand’s image.
Step 2. Connect The Controversy With Your Brand
Searching for and regurgitating a debatable topic is not enough to effectively promote your brand.
You have to be clever enough to associate the controversy with your brand.
Here is an excellent example of the campaign of United Nation:
Here you can see the full 1 minute video campaign.
The campaign highlights the stature of women in a society dominated by men. The campaign has very creatively associated its brand message with several “hot topics” of debate.
Another controversial advertisement is from Sisley (fashion wear for women):
The campaign cleverly shows how the models are “addicted” to their brand.
The idea of the campaign is to stir up the audience with unexpected visuals and a “shocking/taboo” concept.
Another great example is this advertisement campaign from Oreo. They supported gay rights with a campaign on their Facebook page:
With this campaign, Oreo fanned fierce debate (mostly supportive) among followers on social media. Look at this screenshot… In 33 minutes, they got over 3,000 comments, over 55,000 likes, and almost 8,500 shares!
Step 3. Set Up A Crisis Management Plan
As you now know, a controversial campaign may have a boomerang effect on a brand.
You have to be daring enough to take a chance, but you still need a backup plan prepared just in case it doesn’t go as well as you may have wanted.
You may even have to face legal consequences, and that would not only be detrimental to your brand’s image but also to your bottom line.
Before spreading your campaign to social media, make sure you’re prepared in case things backfire. This doesn’t need to be a full-fledged counter-campaign; a simple apology will usually do the trick.
You might remember that Pepsi commercial which used Kendall Jenner to try and “solve” several important controversial topics in the United States. Well, after that one completely blew up in their face, Pepsi issued a simple announcement:
Make sure that you are always prepared for the worst-case scenario, and have a backup plan ready.
How To Create Controversy And Make Your Brand Famous
So in order to create controversy in the right way, here are three suggestions:
- Take a top-down approach. The top management of your organization should initiate the concept and be the one who publicizes it. The stature of the initiator will add more controversy while also adding more value and potential for a positive outcome.
- Take the sensible approach. If you are standing in the eye of the storm of controversy, rather than immediately apologizing, take a positive and empathetic approach. Don’t simply give in to pressure. If you can withstand the initial outcry and find that a majority of people support the campaign, the brand’s image will be positively impacted.
- Repair relationships with those who are offended. If your controversial campaign negatively affects someone or some group, don’t leave that lace untied. Not only will you lose customers, they will create a negative feedback loop of hate in their communities and your brand will suffer.
Overall, I suggest that you be brave and experiment because, if done right, creating controversy could prove to be a great marketing strategy.
But again, you need to watch out that you don’t overdo it. While positive marketing can have a fleeting effect, negative marketing can cause irreparable harm to a brand (especially a new brand).
But you need to know that by creating some “good” controversy, your brand could very easily become the “next big thing”.
So get out there and get people talking!
What do you do to get people talking about your brand? What’s an example of “controversial marketing” that you’ve seen work really well? Let me hear your thoughts in the comments below!
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This article is contributed by Debojyoti. If you would like to submit an original piece, read ShoutMeLoud submission guidelines.